Service Desk

Simplified Support, Smarter Operations

Service Desk

ServiceDesk by TechnerOne is a versatile ticketing and asset management system that optimises IT support and service delivery. Designed for flexibility and data security, it adapts to your operational needs with automated workflows, role-based access, and insightful reporting — all from a user-friendly platform.

Multi-channel ticket management

Manage support requests from email, web, and other channels in one unified system. Streamline issue tracking and maintain visibility across all customer interactions.

SLA tracking and escalation rules

Ensure timely resolutions with automated SLA monitoring and escalations. Configure rules to escalate critical issues and maintain service commitments effortlessly.

Custom workflows and ticket routing

Design workflows that match your operational needs. Automatically route tickets to the right team or agent based on category, priority, or customer type.

Knowledge base and change control

Build a self-service knowledge base to reduce ticket volume. Track and manage service changes with audit trails and approvals to maintain stability and compliance.

Asset and inventory management

Monitor and manage IT assets and inventory throughout their lifecycle. Link assets to support tickets for accurate tracking and streamlined maintenance.

Web and mobile access

Access your service desk securely from any device, anywhere. Manage tickets, assets, and reports on the go with full mobile and browser support.

Delivered on private, client-specific environments for full data isolation and compliance.