Contact Center

Smarter Conversations, Seamlessly Delivered

Contact Center

Support your teams with a fully cloud-hosted contact centre, tailored for inbound, outbound, or blended communications. Whether your staff use desk phones, softphones, or Microsoft Teams, our platform ensures streamlined, high-quality interactions. Scalable for businesses of all sizes, with advanced tools for reporting, monitoring, and voice recording.

Web and desktop-based calling

Make and receive calls directly through your browser or desktop app without the need for traditional phone lines. Stay connected across devices with crystal-clear voice quality and seamless interface compatibility.

Multi-tier call distribution

Ensure efficient call routing with intelligent, multi-level distribution. Direct customer calls to the most suitable agent or team, reducing wait times and improving first-contact resolution.

Supervisor dashboards with coaching and whisper features

Give managers real-time visibility into ongoing calls with advanced dashboards. Use whisper mode to guide agents discreetly, and barge in when needed to ensure quality service delivery.

Live monitoring and secure call recording

Track performance and maintain compliance with real-time call monitoring and encrypted recordings. Playback features support quality audits, training, and dispute resolution.

IVR, call transfer, and conferencing

Customisable IVR menus help route calls efficiently, while call transfer and conferencing features enable seamless collaboration between teams and with clients.

Agent chat, call scripting, and scheduled callbacks

Equip agents with internal chat tools and dynamic call scripts for consistent messaging. Schedule follow-ups and callbacks with ease to ensure no customer is left behind.

Enhanced enterprise options include predictive dialling, campaign management, and CRM integration.