Omni Chat

Unified Messaging Across Every Channel

Omni Chat

Centralise your customer conversations with one easy-to-manage solution. Omni Chat brings together WhatsApp, Telegram, web chat, email, and more — supported by AI-driven bots, live agents, and real-time translation.

One inbox for all messaging channels

Centralise conversations from WhatsApp, web chat, email, and social platforms into a single, easy-to-manage inbox. Ensure no customer message is missed, regardless of the channel.

Smart routing and escalation

Automatically route enquiries to the most suitable agent or department. Set up escalation paths to handle urgent issues swiftly and maintain service quality.

AI bots and multilingual support

Boost efficiency with intelligent bots that handle routine queries and support multiple languages. Deliver faster, personalised responses without compromising quality.

Auto-responses, canned messages, and feedback surveys

Save time with pre-set replies and automated messages. Gather valuable insights through built-in customer feedback surveys after each interaction.

Secure, GDPR-compliant architecture

Protect customer data with robust encryption and privacy-first design. Fully compliant with GDPR and industry standards to give you and your clients peace of mind.

Integration with CRM, Slack, and other platforms

Connect seamlessly with your existing tools, including CRMs and collaboration platforms like Slack. Streamline workflows and maintain a complete view of each customer journey.

Available as a SaaS solution or dedicated private instance — full control, full visibility.