Frequently Asked Questions

If you accept calls to mobile or landline numbers without Cloud PBX, you face several disadvantages:

• Call distribution: Calls go to only one manager only, while another employee is ready to answer them. Customers might lose their temper if they wait for too long. Cloud PBX will redirect the call to the second employee.
• Simultaneous calls: You might have 1 or 2 simultaneous calls on your number. In case of another call, the customer will hear a busy signal, and you will never know about it to call back. Cloud PBX will receive all calls, play a melody and direct the call to an available employee. In case of a missed call you will receive a notification about it and will be able to call back.
• Mobility: Most likely, your telephony is only available from your office. With Cloud PBX you can work from anywhere in United Kingdom. This is especially true under present-day conditions, when remote work has become very common.
• Control and analytics: You don't have control over call statistics and you don't record them. Cloud PBX records all calls, which disciplines employees, allows you to analyze conflict situations and train new employees. Cloud PBX shows all the statistics of calls to the company, and also details it for each employee, showing both the best and the most inefficient managers.
• CRM Integrations: You don't have integration with your CRM, and you're not as effective as you could be. CloudPBX is integrated with all popular CRMs in United Kingdom.

We offer the most cost-efficient calls in the United Kingdom. Contact our managers for details.

Yes. You can buy multi-channel numbers from all major cities of the United Kingdom. You can also connect other operator numbers to our Cloud PBX.

There are several ways to receive calls:

• On a desk telephone (IP phones or analog phones via a VoIP gateway).
• On our Communicator softphone — a free application for your computer that replaces a desk phone.
• Forward calls to mobile numbers of your employees.

Employees can receive calls on a desktop computer by default. If they do not answer within a few seconds, Cloud PBX redirects the call to a mobile phone.

Cloud PBX is a cloud service. We enable the service for you within one business day.

Yes. Call us and we will set up telephony in your company and suggest the best solutions to improve the efficiency of your business.